Refund policy

If you happen to change your mind about a product or find the size isn’t quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery. Final Sale items are non-refundable. All items must:

 

  • Be unwashed.
  • Have all labels attached.
  • Be unused/ not worn.
  • Have no makeup, fake tan or other marks.
  • Tags still sealed and unbroken.

 

Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer’s expense.

The Specifics

  • If you happen to receive a damaged/faulty item and would like a refund, please state the fault on your returns note which you include inside the parcel. We will then examine the returned product and notify you of any refund you are entitled to via email as soon as possible.
  • We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges.
  • Some products are non-returnable for hygiene reasons -this especially applies to SWIMWEAR, BRAS, KNICKERS, LINGERIE OR BOXER SHORTS.
  • All returns must be sent by postal delivery to Livvy & Will, Compact House, Nocq Road, St Sampson, Guernsey Channel Islands GY2 4PB. We do advise using a recorded/tracked delivery service, to ensure your parcel is returned safely to us as we cannot issue a refund until we have your item.
  • Please note the original delivery cost is non-refundable, with exceptions where the item was delivered damaged or incorrectly by us.
  • If your order is returned by the courier we will deduct the cost of delivery back to us from your refund.
  • For exchanges, please return your items for a refund and place a new order with the items you wish.
  • If you have any questions regarding our return policy please contact us at hello@livvyandwill.com
  • Please note that every item that is packed and sent to you, is checked twice for any fault and photographed, any returns we match up with.
  • the photographs taken by us, any discrepancy found with the item that was not there when sent to you, we will not refund and will return to you at your expense.